At D. Sign Softech Pvt. Ltd., returns are easy! We strive to offer the best shopping experience, including fast and hassle-free returns. Please Contact Customer Service to process your return.
All Customers will need to send their products to our warehouse in New Delhi, India at their own cost. We do not provide free returns since we sell on low margins. However we may arrange for pickup of product from customer’s location if it is feasible for us and our logistic partner. This reverse pick-up service is chargeable.
Products (excluding made-to-order items) with no quality-related issues may be returned for a refund by contacting Customer Service within 7 days of receiving your order. You will be responsible for all return shipping fees.
Any product that has been used does not qualify for a return. Returned items must be unused, with original tags and packaging along with Invoice Copy.
We guarantee all of our products against material and workmanship defects within the warranty period listed in the table below. If a product is not listed, the warranty period is 10 days. If a defect arises and a valid claim is received by Customer Service within the warranty period, we can offer you an exchange, repair service, or new components for replacement. We will be responsible for all shipping fees.
| Category | Sub Categories | Warranty Period |
| Professional Services | Excel Utilities, Unlock USB Tokens, GST return filing, IEC, etc | N.A. We do not accept returns in case of services. |
| Digital Signatures | DSC with USB Tokens. | N.A. We do not accept returns in case of services. However USB Token cost can be refunded. Warranty Period – 30 Days. |
| Digital Products | RD Service, Ecwid Apps, e-books, etc. | We do not entertain Return, Refund and Cancellation in any Circumstances. |
| Consumer Electronics | USB Fingerprint Scanners/ USB GPS Receivers/ Tablets/ Bio-metrics, Attendance Machines | Return is acceptable only within 7 days of delivery of the parcel. Shipping charges (both forward and return) has to be borne by the customer only. Warranty for 1 year against Manufacturing Defect is provided by manufacturer itself. We can help you in claiming that but customer is responsible for this solely. |
| Dust Covers | All products | Return is acceptable only within 7 days of delivery of the parcel. Shipping charges (both forward and return) has to be borne by the customer only. |
For all products excluding Made-To-Order items, orders may be cancelled for a full refund at any time until the order is shipped.
For Made-To-Order products:
Refund will be issued approximately 95% of the product price, only if product received back in original condition with original packaging and invoice. Shipping Charges paid by the customer will not be refunded. This is because 5% is deducted by payment gateway for refund and double shipping charges are charged by the logistics partner in case of non acceptance of goods by customer.
We might not have very flexible refund policies as compared to other e-commerce site and this is because we focus more on providing best prices and keep very little profit margins. In order to protect ourselves from loss, we sometimes deduct some percentage while refunding the money. However refund cases rarely arises.
Refund usually takes place in same payment method which customer uses while placing order online. Refund will reflect within 7 days from date of issue of refund.
